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                                  The Independent Betting Adjudication Service (IBAS) is an Alternative Dispute Resolution (ADR) service, approved by the Gambling Commission to provide informed and impartial adjudications on disputes that arise between licensed gambling operators and their customers, after the customer has completed the operator's own internal dispute procedures and where a deadlock still exists.

                                  Visitors can use this website to find out more about the service that we offer and the approach that our Adjudication Panel takes when considering different types of disputes. If you consider that you have a valid claim for payment or increased payment against a gambling operator, you can create an account and complete an adjudication form. The IBAS service is free of charge to all consumers.

                                  The members of the IBAS Adjudication Panel apply their specialist knowledge to the facts and adjudicate mainly by reference to the operator's own terms and conditions. IBAS also check that operators have complied with the standards set by the Gambling Commission and with the IBAS terms and conditions of registration.

                                  IBAS rulings are legally non-binding on consumers, who are free to pursue any case through the court system after using IBAS. Rulings are binding on registered operators up to the value of £10,000. Above that threshold, operators may demand that the dispute is also heard by a court.



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                                  Use our Claims Wizard to see whether IBAS may be able to help resolve your dispute.

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                                  Whether this is your first dispute about a gambling transaction, or you have used our service before, our General Consumer Advice section offers some helpful suggestions for you to consider before completing an adjudication form.

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                                  Total Value of Payments Awarded or Conceded to Customers in 2024.
                                  £634,426
                                  Total Requests for Adjudication.
                                  6,282

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                                  • Tuesday, July 21, 2024 ADVICE FOR GENESIS GLOBAL'S UK CUSTOMERS Statement from IBAS concerning the reported interim suspension of Genesis Global's UK operating lice...
                                  • 手机怎么浏览外国网站 Chairman's View: Parliamentary Reports IBAS Chairman Andrew Fraser reflects on the recent publication of a series of Parliamentary reports ...
                                  • Monday, May 18, 2024 SETTLEMENT OF ANTEPOST FOOTBALL BETS IBAS encourages consumers who believe their season-long football bets have been treated unfairly to ...
                                  • Tuesday, March 17, 2024 EFFECTS OF CORONAVIRUS OUTBREAK ON THE IBAS SERVICE IBAS is aiming to maintain as full and effective a dispute resolution service as possible, despite t...
                                  • Tuesday, May 7, 2024 AGE AND IDENTITY VERIFICATION RULES - UPDATE The Gambling Commission has introduced new requirements for online gambling businesses which take ef...
                                  • Tuesday, November 6, 2018 2017-18 ANNUAL REPORT MARKS 20TH ANNIVERSARY IBAS has published its 2017-18 Annual Report, 20 years after the leading dispute resolution service ...
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                                  • Wednesday, May 9, 2018 BETTING COMMUNITY - BEN KEITH During the early stages of the 2018 Star Sports English Greyhound Derby at Towcester, Ben Keith, own...
                                  • Tuesday, April 10, 2018 40TH NATIONAL BECKONS FOR CHAMPION SHOP MANAGER 2018 Betting Shop Manager of the Year, Ron Hearn, spoke to Jim Cremin ahead of opening up the Charlt...
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                                  • Wednesday, January 24, 2018 APPOINTMENTS TO IBAS BOARD OF DIRECTORS Andrew Fraser has been appointed as the Chairman of IBAS with effect from January 2018, while Elaine...
                                  • Friday, December 29, 2017 CRYSTAL PALACE v ARSENAL DISPUTES IBAS reminds consumers that it exists to consider and adjudicate on disputes only after every reason...
                                  • Wednesday, December 13, 2017 BETTING COMMUNITY - ANDY BENNETT Before Jenningsbet's Ron Hearn's recent crowning as 2017 Betting Shop Manager of the Year, the last ...
                                  • Tuesday, November 21, 2017 View from the Office: Guide Stats for the Blind IBAS's Richard Hayler questions what a bettor can reasonably be expected to do to research informati...
                                  • Tuesday, November 21, 2017 BETTING COMMUNITY - TANYA STEVENSON Jim Cremin speaks to betting industry all-rounder and broadcaster Tanya Stevenson, before taking her...
                                  • Tuesday, November 21, 2017 IBAS LAUNCHES NEW WEBSITE Gambling-specialist Alternative Dispute Resolution (ADR) service IBAS today launched an updated and ...
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